Purpose – Many companies can today attest to having obtained significant progress in their performance using some improvement processes (six sigma, 5S, business process reengineering, etc.). But they can also attest to experiencing difficulties in sustaining the use of these processes over...

Purpose – Flexible working is a key contributor to business success but is often categorised by the human resource (HR) function as a “family friendly” benefit. If it is introduced strategically it can make a major contribution to the bottom line and to the credibility of HR. this paper...

Purpose – In a previous study, based on a survey to all clinical department and primary care center managers in Sweden, it was concluded that the prevailing general improvement strategy is characterized by: drivers for improvement are staff needs; patients and data are not as important;...

Purpose – Globalisation of markets, the knowledge economy, e‐business and introduction of new technologies pose new challenges to all organizations irrespective of their size and sector for sustaining their competitiveness. In this scenario successful implementation of advanced manufacturing...

Purpose – To determine the criteria for internal benchmarking candidate processes. Using those criteria, to develop a decision flowchart to employ internal or external benchmarking. To then propose a framework for implementing internal benchmarking in an organization. Finally, to use a case...

Purpose – The purpose of this paper is to present an empirical investigation into the relationships between the selected organizational variables, business process improvement (BPI) and enterprise resource planning (ERP) success. Design/methodology/approach – It is based on a sample of 96...

Purpose – The purpose of this paper is to validate the applicability of Strategic Quality Management (SQM) methods at a UK based manufacturing Small to Medium Enterprise (SME) for changing the organisational culture and improving the business performance results. Design/methodology/approach...

Purpose – The purpose of this paper is to find out what exactly the term business model innovation encompasses and what type yields the best results. Design/methodology/approach – IBM Consulting researchers first identified the main types of business model innovation, which can be used alone...