Information Confidentiality and Data Protection Networks (ICPN) support process modelers and process managers in not only taking a purely technical view of data protection and confidentiality, but also in taking it into account at an early stage in the design of business processes. The Petri-net...

The importance of theory cannot be overstated, as it is a primary research focus across most academic fields. This conceptual research study aimed to develop a guiding framework for theory adaptation in operations management studies. We logically developed a four-stage framework with a process...

This article aims to identify the main approach to robotic process automation (RPA) method and trends in the scientific literature in the field of RPA. Moreover, this analysis is needed to build a model of automation of a certain class of business processes. The author focuses on an analysis of...

Purpose: Using the knowledge-based view as the theoretical lens, this study aims to assess the effect of middle managers' ambidexterity, continuous improvement and organizational agility on the business performance within the manufacturing and service industries.Design/methodology/approach:...

Purpose: Implementing process management methodology through Lean Management and Design Thinking provides a new way to manage surgical blocks, maximize efficiency and adapt to the high variability of demand. This article presents our experience of implementing a set of improvement actions within...