Carmona-Márquez, Francisco J.; Leal-Millán, Antonio G.; … - In: International Journal of Quality & Reliability Management 33 (2016) 3, pp. 361-379
exceed the customers’ expectations, leading to improved business success. The results of this study should also lead managers … reconfiguring instrumental factors. This implies that strategic and tactical factors do have an effect on business success, but they … of their contribution to business success. For example, strategic enablers are generally considered to be of primary …