Schäfermeyer, Markus; Rosenkranz, Christoph; Holten, Roland - In: Business & Information Systems Engineering 4 (2012) 5, pp. 261-270
complexity, and business process standardization. We test the hypotheses that higher business process complexity is related to … higher standardization effort and lower business process standardization as well as that higher standardization effort is … related to higher business process standardization. We report on the development and testing of a conceptual model that allows …