interconnections between the strategic level and the operational level of business processes for being able to adjust their current … business processes has to be evaluated. This paper presents an approach for measuring business model adaptation. With regard to … evaluating a company’s business processes that result from business model adaptations. …

. This technology enables operators to change their business processes from a fixed periodical to a needs-based operating and …

, businesses are increasingly embedding technology into their business processes and seeking to exploit the potential efficiency …

Purpose – The study aimed to focus on how well information technology (IT) was supporting business processes in small … supported each process. The following two core business processes were identified as strategically most important: deliver … products and services, and manage customer service. Although the evidence indicated that the most important business processes …

/methodology/approach – A maturity model was developed for SMEs to measure and assess the quality of their business processes. This enabled the …/implications – This paper introduces a maturity model for knowledge‐intensive business processes that enables companies to determine their … processes' actual state and take the corresponding actions for their business processes improvement, in which special attention …

Business Process (BP) literature promotes the value of business processes as essential gearwheels that help …