Karadayi-Usta, Saliha; SerdarAsan, Seyda - In: Journal of industrial engineering and management : JIEM 13 (2020) 2, pp. 246-265
tourism service supply chain (MTSSC) to provide a clearer understanding of its nature, and defines its business processes … business processes: service design, service recovery management, customer relationship management, supplier relationship … tourism services management by explaining the MTSSC concepts and business processes, and extends existing knowledge. …