Raddats, Chris; Baines, Tim; Burton, Jamie; Story, … - In: International Journal of Operations & Production Management 36 (2016) 5, pp. 572-591
concept of product complexity, sectors were grouped using the Complex Products and Systems (CoPS) typology: non … manufacturers also focus on services to help product differentiation. For CoPS manufacturers, both risk reduction and developing a …, whilst new service business models were also identified. Research limitations/implications – Using the CoPS typology, this …