Zelenka, Josef; Azubuike, Tracy; Pásková, Martina - In: Administrative Sciences : open access journal 11 (2021) 2, pp. 1-21
Obtaining information about destinations and services they provide is ever more based on user-generated content (UGC), which includes reviews of tourism services as well as evaluation of attractions and destinations by visitors. The growing importance of reviews of tourism services is recognized...