Anopchenko, Tatiana; Kalashnikova, Olga - In: The Russian Academic Journal 30 (2014) 4
The contact center turned today into the irreplaceable business tool promoting increase of overall performance … in such areas, as afixed telephony, retail services, public sector. In the latter case existence of contact center allows … department as contact center as he allows to estimate correctly a marketsituation, to collect and analyze information necessary …