Jum'a, Luay; Mansour, Marwan - In: Logistics 7 (2023) 4, pp. 1-23
management (TQM) and service quality (SQ) practices upon the financial performance (FP) of firms within the container shipping … dimension, namely responsiveness, has the biggest and most significant effect on the FP of container shipping companies … developing a conceptual model that elucidates the correlation between TQM practices and the degree of SQ on the FP of container …