Park, Sungbum; Lee, Heeseok; Chae, Seong Wook - In: International Journal of Productivity and Performance … 66 (2017) 1, pp. 92-110
Purpose Most empirical balanced scorecard (BSC) studies have shown a tendency to wrongly employ reflective indicators instead of the more theoretically suitable formative indicators. However, formative indicators are difficult to apply due to the lack of statistical software support and a...