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Search: subject:"Critical incident"
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Subject
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Critical incident technique
74
Consumer behaviour
26
Service quality
25
Customer satisfaction
22
Dienstleistungsqualität
22
Konsumentenverhalten
22
Kundenzufriedenheit
22
Beziehungsmarketing
21
Relationship marketing
21
critical incident technique
21
Critical incident
10
Emotion
9
Critical Incident Technique
8
Service failures
7
critical incident
7
Customer service
6
Kundenservice
6
CIT
5
Customer experience
5
Lieferantenmanagement
5
Multinationales Unternehmen
5
Qualitätsmanagement
5
Risikomanagement
5
Risk management
5
Service encounter
5
Supplier relationship management
5
Theory building
5
Transnational corporation
5
Beschwerdemanagement
4
Co-creation
4
Communication
4
Complaint management
4
Customer integration
4
Entrepreneurship
4
Führungskräfte
4
Healthcare
4
Hotel industry
4
Hotellerie
4
KMU
4
Krankenhaus
4
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Online availability
All
Undetermined
101
Free
10
Type of publication
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Article
129
Book / Working Paper
9
Other
1
Type of publication (narrower categories)
All
Article in journal
78
Aufsatz in Zeitschrift
78
research-article
37
Hochschulschrift
4
Thesis
4
review-article
3
Article
1
Aufsatz im Buch
1
Bibliographie
1
Book section
1
Conference paper
1
Konferenzbeitrag
1
case-report
1
viewpoint
1
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Language
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English
123
Undetermined
9
German
7
Author
All
Svensson, Göran
3
Baker, Melissa A.
2
Birkie, Seyoum Eshetu
2
Bott, Gregory
2
Burmeister, Anne
2
Dabhilkar, Mandar
2
Deller, Jürgen
2
Elliott, Dominic
2
Fong, Lawrence Hoc Nang
2
Forbes, Lukas P.
2
Georgiev, Andrijana Milosevic
2
Gleim, Mark
2
Good, Linda K.
2
Greer, Dominique A.
2
Grønhaug, Kjell
2
Hall, Juliet
2
Hamlin, Robert G.
2
Harris, Lloyd C.
2
Heine, Ina
2
Juho, Anita
2
Jääskeläinen, Maiju
2
Kaulio, Matti
2
Kim, Kawon Kathy
2
Kinnunen, Maarit
2
Latino, Kenneth C.
2
Latino, Robert J.
2
Manjeshwar, Sonia
2
Marinkovic, Valentina
2
Mikkelsen, Aslaug
2
Oddou, Gary
2
Osei-Frimpong, Kofi
2
Osland, Joyce
2
Owusu-Frimpong, Nana
2
Padin, Carmen
2
Ponsignon, Frederic
2
Reynolds, Kate L.
2
Ryan, Geoff
2
Schmitt, Robert
2
Smart, Andi
2
So, Amy Siu Ian
2
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Institution
All
Eric Cuvillier <Firma>
1
Schmalenbach-Gesellschaft - Deutsche Gesellschaft für Betriebswirtschaft / Arbeitskreis Finanzierung
1
Springer-Verlag GmbH
1
Université Paris-Dauphine (Paris IX)
1
Verlag Dr. Kovač
1
Published in...
All
Journal of Services Marketing
12
European Journal of Marketing
3
European journal of marketing : EJM
3
International Journal of Contemporary Hospitality Management
3
International journal of hospitality management
3
European Journal of Training and Development
2
International journal of contemporary hospitality management
2
Journal of Business & Industrial Marketing
2
Journal of International Entrepreneurship
2
Journal of business research : JBR
2
Journal of financial services marketing : JFSM
2
Journal of hospitality marketing & management
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Qualitative Market Research: An International Journal
2
Service business
2
Social Responsibility Journal
2
The TQM Journal
2
The journal of business & industrial marketing
2
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
Cross Cultural Management: An International Journal
1
DBS business review : an international academic collaboration
1
ESPERIENZE D'IMPRESA
1
Economics Papers from University Paris Dauphine
1
Erfolgskonzepte Praxis- & Krankenhaus-Management
1
EuroMed Journal of Business
1
European management journal
1
European management review : EMR
1
Gabler Edition Wissenschaft / Markt- und Unternehmensentwicklung
1
Global journal of business research : GJBR
1
Human relations : towards the integration of the social sciences
1
Human resource development international : HRDI
1
Human resource development international : enhancing performance, learning and integrity
1
Information systems and e-business management : ISeB
1
International Journal of Event and Festival Management
1
International Journal of Operations & Production Management
1
International Journal of Quality and Service Sciences
1
International business review : the official journal of the European International Business Academy
1
International journal of applied business and economic research
1
International journal of business and globalisation : IJBG
1
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Source
All
ECONIS (ZBW)
84
Other ZBW resources
42
RePEc
8
BASE
2
USB Cologne (EcoSocSci)
2
EconStor
1
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139
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1
Going with the gut : exploring top management team intuition in strategic decision-making
Shepherd, Neil Gareth
;
Lou, Bowen
;
Rudd, John M.
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014556669
Saved in:
2
Managing asymmetrical supply chain relationships : psychological ownership and commitment in the agri-food sector
Suvanto, Hannele
;
Lähdesmäki, Merja
- In:
Supply chain management
28
(
2023
)
7
,
pp. 15-27
Persistent link: https://www.econbiz.de/10014491743
Saved in:
3
Critical incidents and supplier satisfaction - investigating tipping points in a seller’s market
Janssens, Kim
;
Gelderman, Cees J.
;
Petersen, Jordy
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 154-165
Persistent link: https://www.econbiz.de/10014472676
Saved in:
4
Factors influencing structural power dynamics in buyer-supplier relationships : a power sources framework and application of the
critical
incident
technique
Siemieniako, Dariusz
;
Kaliszewski, Paweł
- In:
Oeconomia Copernicana
13
(
2022
)
1
,
pp. 151-179
Persistent link: https://www.econbiz.de/10013255843
Saved in:
5
Development and validation of the Behavioural Index of Occupational Strengths (BIOS)
Moore, Hannah L.
;
Mierlo, Heleen van
;
Bakker, Arnold B.
- In:
Human resource development international : HRDI
25
(
2022
)
5
,
pp. 527-556
Persistent link: https://www.econbiz.de/10013492899
Saved in:
6
Born-again global firms : case of small sake breweries in japan
Ida, Masahiro
- In:
Transformation of Japanese Multinational Enterprises …
,
(pp. 137-160)
.
2024
Persistent link: https://www.econbiz.de/10014514767
Saved in:
7
Memorable interactive experiences between hosts and guests in B&Bs and their generation process : the host perspective
Tao, Changjiang
;
Deng, Baolin
;
Jiuxia, Sun
- In:
Tourism management : research, policies, practice
102
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457752
Saved in:
8
Coping mechanisms employed by Irish fire-fighters and association with stress and anxiety : a role for
Critical
Incident
Stress Management?
O'Rourke, Niamh
;
Hyland, John M.
- In:
DBS business review : an international academic …
4
(
2021
),
pp. 89-109
Persistent link: https://www.econbiz.de/10012805472
Saved in:
9
Critical incidents and dissatisfaction in B2B relationships : an appraisal theory analysis
Pascual-Nebreda, Laura
;
Cabanelas, Pablo
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
7
,
pp. 1574-1586
Persistent link: https://www.econbiz.de/10014314146
Saved in:
10
Exit or stay : a
critical
incident
analysis of decision-making in conflict-torn countries
Cornwell, Arrian A. D.
;
Arakpogun, Emmanuel Ogiemwonyi
; …
- In:
Journal of world business : JWB
58
(
2023
)
4
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014368207
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