Ho, Samuel K.M.; Fung, Christopher K.H. - In: The TQM Magazine 6 (1994) 6, pp. 24-30
In contemporary management in the 1990s, TQM is a proven approach for success in manufacturing, services and the public sector. Examines what is so special about TQM and develops an excellence model based on some proven approaches adopted by the Japanese. Looks at the current thinking and...