Search Results - subject:"Customer control"

The influence of product modularity on customer perceived customization : the moderating effects based on resource dependence theory

Ma, Shuang; Wang, Yonggui; Li, Dahui - In: Emerging markets, finance & trade : a journal of the … 55 (2019) 4, pp. 889-901

Persistent link: https://www.econbiz.de/10012210624

Service employees' concurrent adaptive and unethical behaviors in complex or non-routine tasks : the effects of customer control and self-monitoring personality

Yang, Jixia; Yu, Kuo Hui Frank; Huang, Chi-Jui - In: Asia Pacific journal of management : APJM ; a … 36 (2019) 1, pp. 245-273

Persistent link: https://www.econbiz.de/10012040686

Co-producing with consumers : how varying levels of control and co-production impact affect

Stevens, Jennifer; Esmark, Carol L.; Noble, Stephanie M.; … - In: Marketing letters : a journal of research in marketing 28 (2017) 2, pp. 171-187

Persistent link: https://www.econbiz.de/10011675145

The effects of behavioral, cognitive, and decisional control in co-production service experiences

Esmark, Carol L.; Noble, Stephanie M.; Bell, John E.; … - In: Marketing letters : a journal of research in marketing 27 (2016) 3, pp. 423-436

Persistent link: https://www.econbiz.de/10011537258

Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions

Wan, Echo Wen; Chan, Kimmy Wa; Chen, Rocky Peng - In: Journal of the Academy of Marketing Science 44 (2016) 6, pp. 746-769

Persistent link: https://www.econbiz.de/10011614103

The nature of front-line service work : distinctive features and continuity in the employment relationship

Bélanger, Jacques; Edwards, Paul K. - In: Work, employment & society : a journal of the British … 27 (2013) 3, pp. 433-450

Persistent link: https://www.econbiz.de/10009772610

The nature of front-line service work: distinctive features and continuity in the employment relationship

Bélanger, Jacques; Edwards, Paul - In: Work, Employment & Society 27 (2013) 3, pp. 433-450

Empirical studies increasingly reflect the importance of service work in the economy. This article analyses the implications of this evolution for theories of work and employment. It critically reviews some key notions that are taken for granted in the research literature on service work and...

Persistent link: https://www.econbiz.de/10010755650