Zhang, Min; Sun, Lin; Li, Yuzhuo; Wang, G. Alan; He, Zhen - In: Journal of management science and engineering 8 (2023) 4, pp. 584-597
design. Online reviews, particularly initial reviews, are commonly used as effective sources for mining customer requirements … often overlooked when identifying customer requirements for product design improvement. In this study, we proposed a … framework for identifying customer requirements by combining initial and supplementary reviews based on text mining. We …