Krejnus, Matej; Repková Štofková, Katarína; … - In: Administrative Sciences : open access journal 14 (2024) 9, pp. 1-26
measurement of efficiency using the DEA method in the context of e-Government, provides a comparison of the roles of states in the … the work were data envelopment analysis, "DEA", and the American Customer Satisfaction Index, "ACSI". Other methods used … services reached 61.7%. We conclude that it would be appropriate and possible to use ACSI as part of DEA measurement. …