Suggests that successful TQM initiatives are frequently spurred by “stretch” goals created by benchmarking an organization’s performance and practices with others. Differentiates results and process‐driven benchmarking. Explains how TQM and benchmarking link with the philosophy of...

This paper studies multiple object auctions when there are two kinds of bidders: those interested in the bundle being sold (bundle bidders) and those that want one specific object only (unit bidders). The analysis has been motivated by the sale of spectrum rights in the United States.Using a...

Presents a quality management case study describing the resolution of one type of audible noise during operation of a clothes dryer. The oise, if heard by the customer, frequently resulted in a call for a repair service. Although the noise really never affected the functional quality or...

The computer is probably the single greatest innovation of the twentieth century. However, with all their awe‐inspiring capabilities, computers create a new set of problems. Seeks to explore the problems of the automation and computer age. Begins by highlighting numerous corporate woes and...