Kumar, Sunil; Randhawa, Ramandeep S. - In: Manufacturing & Service Operations Management 12 (2010) 3, pp. 511-526
intricately on the form of the delay costs seen by the customers; we characterize these decisions up to the dominant order in the … scale for both convex and concave delay costs. We show that when serving customers on a first-come, first-served basis, if … the customers' delay costs are strictly convex, the firm can increase its utilization and extract profits beyond what it …
