Search Results - subject:"Encounters"

Linguistic racism in inter-culture service encounter

Malik, Aaminah Zaman; Paswan, Audhesh - In: Journal of consumer marketing 40 (2023) 5, pp. 585-596

Persistent link: https://www.econbiz.de/10014332220

Creating value for patients through service encounter experiences : evidence from Turkey

Akin, Mahmut Selami; Okumuş, Abdullah - In: Asia Pacific journal of marketing and logistics 35 (2023) 4, pp. 828-848

Persistent link: https://www.econbiz.de/10014285902

Effects of face masks and photo tags on nonverbal communication in service encounters

Xu, Yingzi; Ling, I-Ling - In: Journal of retailing and consumer services 73 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014303145

The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter

Caruelle, Delphine; Lervik-Olsen, Line; Gustafsson, Anders - In: Journal of retailing 99 (2023) 2, pp. 247-264

Persistent link: https://www.econbiz.de/10014321982

The requisite role of emotional intelligence in customer service in the retail banking sector

Al Khoury, Grace; Thrassou, Alkis; Papasolomou, Ioanna; … - In: International journal of organizational analysis 31 (2023) 7, pp. 3315-3347

Persistent link: https://www.econbiz.de/10014432343

Time to shift the shift : performance effects of within-day cumulative service encounters in retail stores

Chen, Chien-ming; Chuang, Howard Hao-Chun - In: Omega : the international journal of management science 119 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014444554

Co-creating a city brand image based on cultural identity: the case of Cali and the Salsa music and dance scene

Muñiz-Martínez, Norberto - In: International Journal of Tourism Cities 9 (2023) 3, pp. 636-655

Purpose This paper explores Salsa co-creation processes in the city of Cali, Colombia. The purpose of this paper is to uncover the processes of bottom-up and top-down place governance at work in the system. This study proposed that these processes are founded on a place-based cultural identity...

Persistent link: https://www.econbiz.de/10014813771

The mediating effect of empathy on the relationship between cultural intelligence and intercultural adaptation in intercultural service encounters

Kong, Lan Lan; Ma, Zhi Qiang; Jl, Sung Ho; Ll, Jin - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 2, pp. 169-180

Persistent link: https://www.econbiz.de/10012667281

A research on Mandarin-Japanese-English trilingual Chinese tourists' service language preferences when traveling in Japan

Li, Yuhan - In: The Kyoto economic review 87 (2020), pp. 64-91

Persistent link: https://www.econbiz.de/10012491495

Perceptions and satisfaction of human–animal encounters in protected areas

Dell'Eva, Martina; Nava, Consuelo Rubina; Osti, Linda - In: Worldwide Hospitality and Tourism Themes 12 (2020) 4, pp. 441-458

and push factors for animal encounters. The resulting factor domains (FDs) were used as independent variables in ordinal … characterize the main visitor characteristics. Although human–animal encounters are an important factor for some visitors, the … encounters should be encouraged in the most natural manner possible and not in captivity. This brings us to the concept of …

Persistent link: https://www.econbiz.de/10015037992