Anaza, Nwamaka A.; Nowlin, Edward L.; Wu, Gavin Jiayun - In: European Journal of Marketing 50 (2016) 7/8, pp. 1470-1492
) and job resources (having a mentor and availability of expressive emotional network resources) on employees’ customer … and tested. Findings Findings show that having a mentor and expressive emotional network resources increases customer … resources theory, it was found that surface acting reduces engagement, whereas job resources (expressive emotional network …
