Wallace, Elaine; de Chernatony, Leslie; Buil, Isabel - In: International Journal of Bank Marketing 29 (2011) 6, pp. 470-488
of employee performance, including extra‐role and sabotage behaviours. Design/methodology/approach – Data was collected … reliability, customer orientation, as well as extra‐role behaviour and anti‐role behaviour, or sabotage. Research limitations … hires are service minded, managers must consider their potential for extra‐role or sabotage behaviour. Employees who …