Kim, Shinyoung; Choi, Sunmee; Verma, Rohit - In: Journal of Service Management 28 (2017) 2, pp. 389-416
the order and the repetition effect of feedback message types on customer feedback satisfaction, motivation, and …. With customers with low involvement, the order did not matter. The effects of feedback satisfaction and motivation as … effect of motivation was much stronger than that of feedback satisfaction. The repetition of a particular feedback type took …