Presents a practical conceptual framework designed to determine the cost of quality based on nonconformance to a set of quality standards. This framework was implemented in a manufacturing environment. It utilizes an “open” system architecture which stresses a customer orientation. In this...

Knowledge management is an increasingly important source of competitive advantage for organizations. Knowledge embedded in the organization’s business processes and employees’ skills provide the firm with unique capabilities to deliver customers with a product or service. Law firms represent...