Ilieva, Galina; Yankova, Tania; Ruseva, Margarita; … - In: Administrative Sciences : open access journal 14 (2024) 3, pp. 1-30
electronic government services in the context of technological advancements. The research focuses on classifying the main … online users. The developed models discover and explain the underlying relationships in user attitudes towards e-government … services. As the perception of customer satisfaction is subjective and dynamic, stakeholders should conduct regular …