Azam, Mohammad; Qureshi, Mohamed Rafik Noor Mohamed; … - In: International Journal of Service Science, Management, … 8 (2017) 4, pp. 83-120
Quality evaluation of healthcare establishment (HCE) is a difficult process as it involves multiple components of … method for evaluation of quality of HCE was essentially required. To achieve such an objective three well established HCEs … from northern cities of India have been studied. An Integrated Quality Model designed for HCE (Azam et al., 2012a, 2012b …