Richmond, Craig M.; Kielhauser, Clemens; Adey, Bryan T. - In: Benchmarking: An International Journal 23 (2016) 7, pp. 1876-1891
Purpose A key difficulty that plagues benchmarking in the public sector is heterogeneity in the production process. The purpose of this paper is to present a strategy for overcoming that difficulty using physical production models and demonstrate it using road renewal management as an example....