Fukuchi, Hiroyuki; Uehara, Wataru; Kamata, Hiromi; He, Geer - In: Annals of tourism research empirical insights 3 (2022) 2, pp. 1-11
This study aims to identify the hoteliers' crisis management practices during COVID-19 and analyse the relationship between each practice and government policy. Through in-depth interviews with five hotel chains, common crisis management practice patterns, factors that lead to differences in...
