Jraisat, Luai; Jreisat, Lana; Hattar, Christine - In: International Journal of Quality & Reliability Management 33 (2016) 7, pp. 920-941
Purpose – The purpose of this paper is to identify the relative importance of factors affecting quality. This is important where great expenditures of time, money, and resources are wasted each year due to inefficient or non-existent quality levels. Design/methodology/approach – An...