Sutton, Carley - In: Journal of Small Business and Enterprise Development 22 (2015) 2, pp. 302-319
Purpose – Human Sigma is an emerging topic among many academics and practitioners. At present, limited studies have … been reported about the successful applications of Human Sigma in small- to medium-sized enterprises (SMEs). The purpose of …. Design/methodology/approach – This paper presents an exploratory study of the Human Sigma approach to business improvement …