Cândido, Carlos J.F.; Coelho, Luís M.S.; Peixinho, … - In: International Journal of Operations & Production Management 36 (2016) 1, pp. 23-41
Purpose – The purpose of this paper is to assess to what extent the loss of the ISO 9001 certification affects the decertified firms’ financial performance. Design/methodology/approach – Using standard event study methods, this paper matches a sample of 143 Portuguese companies that lost...