Chatzoglou, Prodromos; Chatzoudes, Dimitrios; Kipraios, … - In: International Journal of Operations & Production Management 35 (2015) 1, pp. 145-174
Purpose – The purpose of this paper is to explore the relationship between the acquisition of an ISO 9000 certification … conceptual framework was tested on a sample of Greek ISO 9000-certified companies of various economic sectors. Quality managers … evidence that ISO 9000 implementation is highly associated with improvements in overall financial performance. Moreover, it was …