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Search: subject:"Importance Performance Analysis"
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Customer satisfaction
81
Kundenzufriedenheit
75
Service quality
67
Dienstleistungsqualität
63
Importance-performance analysis
53
importance-performance analysis
50
Performance measurement
31
Performance-Messung
31
Quality management
26
Qualitätsmanagement
25
Tourism
25
Tourismus
25
Holiday behaviour
24
Urlaubsverhalten
24
IPA
22
Tourism industry
20
Tourismuswirtschaft
20
Consumer behaviour
19
Konsumentenverhalten
19
Importance-performance analysis (IPA)
18
importance performance analysis
16
service quality
16
Hotel industry
15
Hotellerie
15
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15
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15
China
11
Coronavirus
8
Destination management
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Kano model
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Internationaler Tourismus
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27
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Article
172
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1
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Article in journal
133
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133
research-article
12
Article
4
review-article
2
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1
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English
153
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23
Author
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Shahin, Arash
6
Suresh, M.
5
Tontini, Gerson
4
Wu, Hsin-Hung
4
Altintas, Volkan
3
Han, Heesup
3
Kim, Jinkyung Jenny
3
Lai, Ivan K. W.
3
Sheng, Xiaojing
3
Shieh, Jiunn-I
3
Shirouyehzad, Hadi
3
Siguaw, Judy A.
3
Simpson, Penny M.
3
Sirakaya-Turk, Ercan
3
Albayrak, Tahir
2
Allbright, David
2
Chang, Pi-Yun
2
Charaf, Karim
2
Cho, Woo Jeong
2
Dabestani, Reza
2
Djeri, Lukrecija
2
Dolinsky, Arthur L.
2
Eriksson, Henrik
2
Gao, Han
2
Goharshenasan, Ali
2
Gopakumar, Kavya
2
Grant, David B.
2
Hitchcock, Michael
2
Ho, Li-Hsing
2
Hu, Feng
2
Hu, Kai-Chieh
2
Huffman, Lynn
2
Jang, Da-hye
2
Johann, Maria
2
Joseph, Mathew
2
Kotsi, Filareti
2
Kotzab, Herbert
2
Lin, Zhibin
2
Luo, Chu
2
Mao, Zhaofang
2
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National Research University Higher School of Economics
1
ToKnowPress
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
Published in...
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Tourism management : research, policies, practice
16
International journal of hospitality management
8
International journal of productivity and quality management : IJPQM
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of travel and tourism marketing
5
Quality & Quantity: International Journal of Methodology
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
International Journal of Quality & Reliability Management
3
International journal of process management and benchmarking : IJPMB
3
International journal of quality & reliability management
3
Journal of air transport management
3
Tourism and hospitality research : the surrey quarterly review
3
American Journal of Business
2
Future Business Journal
2
Global business and finance review
2
International Journal of Financial Services Management
2
International journal of contemporary hospitality management
2
International journal of services and operations management
2
International journal of services and operations management : IJSOM
2
Journal of hospitality marketing & management
2
Service business
2
The service industries journal
2
Tourism planning & development
2
Transport Policy
2
African journal of science, technology, innovation and development : AJSTID
1
Amfiteatru Economic Journal
1
Amfiteatru economic : an economic and business research periodical
1
Annals of Faculty of Economics
1
Australasian marketing journal
1
Benchmarking : an international journal ; BIJ
1
Benchmarking: An International Journal
1
Business Process Management Journal
1
Business Systems Research
1
Business process management journal
1
Central European Business Review
1
Central European business review : CEBR
1
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
1
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
1
Global Business & Finance Review (GBFR)
1
HSE Working papers
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ECONIS (ZBW)
133
RePEc
22
Other ZBW resources
15
EconStor
5
BASE
1
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121
How to improve the university-industry collaboration in Taiwan's animation industry? : academic vs. industrial perspectives
Lai, Ivan K. W.
;
Lu, Tun-Wei
- In:
Technology analysis & strategic management
28
(
2016
)
6
,
pp. 717-732
Persistent link: https://www.econbiz.de/10011578628
Saved in:
122
Nature-based tourism development in Hong Kong : importance-performance perceptions of local residents and tourists
Zhang, Shuying
;
Chan, Chung-Shing
- In:
Tourism management perspectives : TMP
20
(
2016
),
pp. 38-46
Persistent link: https://www.econbiz.de/10011619509
Saved in:
123
An exploration on e-retailers’ home delivery – strategic elements and their prioritisation
Wang, Chengbo
;
Mao, Zhaofang
;
O'Kane, James
;
Wang, Jun
- In:
Business Process Management Journal
22
(
2016
)
3
,
pp. 614-633
completed through focus group, survey and
importance-performance
analysis
. Findings – The research identified, confirmed and …
Persistent link: https://www.econbiz.de/10014688323
Saved in:
124
Evaluating communication competency of tour guides using a modified
importance-performance
analysis
(MIPA)
Sulaiman Al Jahwari, Dawood
;
Sirakaya-Turk, Ercan
; …
- In:
International Journal of Contemporary Hospitality Management
28
(
2016
)
1
,
pp. 195-218
importance–performance
analysis
(MIPA). Tour guides are cultural ambassadors of a country; their communication skills can make or …
importance–performance
analysis
(IPA) models by enhancing them with a gap analysis through a t -test and effect size analysis …
Persistent link: https://www.econbiz.de/10014763820
Saved in:
125
Benchmarking holiday experience: the case of senior tourists
Johann, Maria
;
Padma, Panchapakesan
- In:
Benchmarking: An International Journal
23
(
2016
)
7
,
pp. 1860-1875
importance-performance
analysis
and employs paired sample t -test for this purpose. Findings The senior tourists evaluated the …
Persistent link: https://www.econbiz.de/10014684035
Saved in:
126
Importance-performance
analysis
of service quality dimensions for the customer groups segmented by DEA
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International Journal of Quality & Reliability Management
33
(
2016
)
2
,
pp. 160-177
Purpose – The purpose of this paper is to prioritize service quality dimensions (SQDs) using
importance-performance
…
analysis
(IPA) and to compare the results for the customer groups segmented by data envelopment analysis (DEA). Design …
Persistent link: https://www.econbiz.de/10014801527
Saved in:
127
Combination of
importance-performance
analysis
and response surface methodology for enhancing satisfaction
Pak, Ro Jin
- In:
International Journal of Quality & Reliability Management
33
(
2016
)
6
,
pp. 792-802
examination in Korea, the purpose of this paper is to combine both the
importance-performance
analysis
(IPA) and the response …
Persistent link: https://www.econbiz.de/10014801850
Saved in:
128
Servicescape attributes and consumer well-being
Sheng, Xiaojing
;
Siguaw, Judy A.
;
Simpson, Penny M.
- In:
Journal of Services Marketing
30
(
2016
)
7
,
pp. 676-685
attributes shape consumer well-being and to highlight the value of
importance-performance
analysis
(IPA) within a services …
Persistent link: https://www.econbiz.de/10014906007
Saved in:
129
Using modified IPA to define quality improvement strategies
Ho, Li-Hsing
;
Chang, Pi-Yun
;
Yen, Tieh-Min
- In:
The TQM Journal
28
(
2016
)
2
,
pp. 180-194
Purpose – The purpose of this paper is to propose a modified
Importance-Performance
Analysis
(IPA) model and calculates …
Persistent link: https://www.econbiz.de/10015032297
Saved in:
130
A comparison study of multinational chain hotel employees' perceptions of corporate social responsibility in China and Korea
Kim, ChungAh
;
Kim, Sang Hyuck
;
Lee, Keon Hee
- In:
Emerging markets finance & trade : a journal of the …
51
(
2015
)
2
,
pp. 364-376
Persistent link: https://www.econbiz.de/10011391762
Saved in:
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