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  • Search: subject:"Improvement in Customer Service"
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Firm-Level Performance 1 Firm-level performance 1 IT Governance 1 IT Steering Committees 1 IT governance 1 IT steering committees 1 IT-Related Capabilities 1 IT-related capabilities 1 Improvement in Customer Service 1 Improvement in customer service 1 Internal Process-Level Performance 1 Internal process-level performance 1
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Free 2
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Article 2
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Congress Report 2
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Undetermined 2
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Green, P. 1 Green, Peter 1 Heales, J. 1 Heales, Jon 1 Prasad, A. 1 Prasad, Acklesh 1
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BASE 2
Showing 1 - 2 of 2
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A capabilities-based approach to obtaining a deeper understanding of information technology governance effectiveness: Evidence from IT steering committees
Prasad, Acklesh; Heales, Jon; Green, Peter - 2010
internal process-level performance positively relates to improvement in customer service and firm-level performance. …
Persistent link: https://www.econbiz.de/10009448592
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Cover Image
Towards a deeper understanding of information technology governance effectiveness: A capabilities-based approach
Prasad, A.; Heales, J.; Green, P. - 2009
improvement in customer service and firm-level performance. For researchers, we have demonstrated that the resource-based theory …
Persistent link: https://www.econbiz.de/10009448475
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