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Antecedents of retail employees' service performance : a store-level exploration of a climate-centric versus an engagement-centric approach
Kotzé, Theuns
;
Mostert, Pierre
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 142-166
Persistent link: https://www.econbiz.de/10014320366
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