Ratliff, Richard L.; West, Richard P.; Peck, Ralph L. - In: Managerial Auditing Journal 7 (1992) 6, pp. 17-23
Advocates training in business etiquette for auditors: an important “people skill” especially where the relationship of auditor and auditee is a delicate one. Discusses the basic principles underlying good manners and business protocol, trust, respect and mutual concern, and their expression...