Truong, Ngan Tuyet; Dang-Pham, Duy; McClelland, Robert James - In: Journal of Hospitality and Tourism Technology 11 (2020) 3, pp. 529-542
Purpose This paper aims to propose a conceptual framework to investigate the influences of innovative services on customer satisfaction and behavioural intentions. As service innovation has been focusing on the influences of product and technology innovation, this paper provides another insight...