Sharma, Piyush; Wu, Zhan; Su, Yong - In: Journal of Services Marketing 30 (2016) 2, pp. 223-237
higher (vs lower) independence perceive greater interaction comfort, service quality and satisfaction (SAT) and are affected … moderating effects of PCOs on the influence of service outcome and PCD on interaction comfort, service quality and SAT. … to a lesser extent by PCD and service outcome, but those with higher (vs lower) RSK or AMB perceive lower interaction …