Manfreda, Anton; Buh, Brina; Indihar Štemberger, Mojca - In: Baltic Journal of Management 10 (2015) 4, pp. 456-477
Purpose – There is very little literature about improving and managing knowledge-intensive business processes (KIBPs). Since innovation plays an important role in knowledge work, these processes are different from traditional business processes, for which most business process management (BPM)...