Spanò, Rosanna; Allini, Alessandra; Caldarelli, Adele; … - In: Business Process Management Journal 23 (2017) 6, pp. 1359-1384
Purpose The purpose of this paper is to deepen the countervailing relationship between control and innovation in knowledge-intensive complex organizations. It adopts a middle range theory perspective (Broadbent and Laughlin, 2013) to explore how control systems and innovation dynamics interact...