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Search: subject:"Kunde"
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Subject
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Kundenzufriedenheit
13,614
Customer satisfaction
13,612
Beziehungsmarketing
7,238
Relationship marketing
7,228
Service quality
6,570
Dienstleistungsqualität
6,569
Konsumentenverhalten
6,482
Consumer behaviour
6,481
Kundenwert
2,543
Customer value
2,424
Beschwerdemanagement
1,619
Complaint management
1,619
Customer service
1,160
Kundenservice
1,158
Online retailing
1,099
Online-Handel
1,099
Satisfaction
1,071
Deutschland
1,043
Arbeitszufriedenheit
1,012
Job satisfaction
1,004
Qualitätsmanagement
992
Germany
984
Electronic Commerce
932
Quality management
929
Emotion
890
E-commerce
884
Holiday behaviour
867
Urlaubsverhalten
867
Einzelhandel
852
Retail trade
826
customer satisfaction
824
Brand management
790
Markenführung
790
Markenimage
784
Brand image
781
Vertrauen
775
Confidence
762
USA
731
United States
725
Bank
724
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Undetermined
6,781
Free
2,876
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Article
14,151
Book / Working Paper
4,853
Journal
33
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Article in journal
12,747
Aufsatz in Zeitschrift
12,747
Aufsatz im Buch
1,374
Book section
1,374
Hochschulschrift
946
Thesis
641
Graue Literatur
630
Non-commercial literature
630
Working Paper
419
Arbeitspapier
418
Case study
206
Fallstudie
206
Dissertation u.a. Prüfungsschriften
198
Collection of articles of several authors
184
Sammelwerk
184
Conference paper
129
Konferenzbeitrag
129
Aufsatzsammlung
128
Ratgeber
78
Guidebook
69
Bibliografie enthalten
61
Bibliography included
61
Lehrbuch
42
Collection of articles written by one author
40
Konferenzschrift
40
Sammlung
40
Textbook
34
Handbook
22
Handbuch
22
Conference proceedings
19
Reprint
15
Interview
13
Statistik
13
Umfrage
12
Amtsdruckschrift
11
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11
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9
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7
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6
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English
16,163
German
2,700
Undetermined
150
French
23
Italian
7
Polish
4
Swedish
4
Dutch
2
Russian
2
Czech
1
Danish
1
Portuguese
1
Slovak
1
Spanish
1
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Author
All
Homburg, Christian
78
Han, Heesup
67
Kumar, V.
52
Mattila, Anna S.
52
Bauer, Hans H.
40
Stauss, Bernd
40
Mittal, Vikas
36
Svensson, Göran
36
Bruhn, Manfred
35
Huber, Frank
33
Aksoy, Lerzan
32
Gil Saura, Irene
30
Verhoef, Peter C.
30
Ringle, Christian M.
28
Usman, Osly
28
Wong, IpKin Anthony
28
Gelbrich, Katja
27
Matzler, Kurt
27
Hyun, Sunghyup Sean
25
Prayag, Girish
25
Prentice, Catherine
25
Hammerschmidt, Maik
24
Jang, Soocheong
24
McColl-Kennedy, Janet R.
24
Prybutok, Victor R.
24
Evanschitzky, Heiner
23
Keiningham, Timothy
23
Sparks, Beverley
23
Söderlund, Magnus
23
Roschk, Holger
22
Sharma, Piyush
22
Töpfer, Armin
22
Eggert, Andreas
21
Shahin, Arash
21
Balaji, M. S.
20
Bilgihan, Anil
20
Edvardsson, Bo
20
Fürst, Andreas
20
Gustafsson, Anders
20
Lee, Choong-Ki
20
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Institution
All
Springer Fachmedien Wiesbaden
68
Verlag Dr. Kovač
22
National Bureau of Economic Research
20
Books on Demand GmbH <Norderstedt>
12
Nomos Verlagsgesellschaft
7
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
7
RWTH Aachen
6
IGI Global
5
Shaker Verlag
5
Erasmus Research Institute of Management
4
Fördergesellschaft Marketing an der Universität Augsburg
4
Haufe-Lexware GmbH & Co. KG
4
Technische Universität Hamburg
4
USA / Bureau of the Census
4
World Trade Organization
4
Eric Cuvillier <Firma>
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachhochschule Reutlingen / European School of Business
3
Friedrich-Schiller-Universität Jena
3
Institut für Selbstbedienung <Köln>
3
UVK Verlagsgesellschaft mbH
3
Universität Mannheim
3
Academy of Marketing Science
2
Academy of Marketing Science / Annual Conference <2017, Coronado, Calif.>
2
Brandenburgische Technische Universität Cottbus-Senftenberg
2
Bundesverband der Selbständigen
2
De Gruyter Oldenbourg
2
Deutsche Marketing-Vereinigung
2
Deutschland / Bundeswehr / Universität Hamburg
2
Europa-Universität Viadrina Frankfurt (Oder)
2
Forschungsgemeinschaft Qualitätssicherung
2
Harvard Graduate School of Business Administration
2
Information Resources Management Association
2
Institut für Marktorientierte Unternehmensführung Mannheim
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Karlsruher Institut für Technologie
2
Kassel University Press GmbH
2
Logos Verlag Berlin
2
National Consumer Council
2
Nordic Council of Ministers
2
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Published in...
All
Journal of retailing and consumer services
468
Journal of business research : JBR
417
International journal of hospitality management
399
The journal of services marketing
227
The service industries journal
218
SpringerLink / Bücher
186
Tourism management : research, policies, practice
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of travel and tourism marketing
176
Journal of hospitality marketing & management
169
Industrial marketing management : the international journal for industrial and high-tech firms
162
International journal of contemporary hospitality management
160
Journal of service research : JSR
120
Services marketing quarterly
117
Cogent business & management
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Journal of the Academy of Marketing Science
103
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
100
Service business
98
Journal of air transport management
95
Journal of service management
94
Asia Pacific journal of marketing and logistics
93
Psychology & marketing
93
The TQM journal : the international review of organizational improvement
91
Journal of strategic marketing
86
Tourism management perspectives : TMP
86
Journal of marketing
85
The international journal of bank marketing : IJBM
77
International journal of productivity and quality management : IJPQM
76
European journal of marketing : EJM
75
International journal of services and operations management
74
Managing service quality : MSQ ; an international journal
71
The journal of business & industrial marketing
71
International journal of quality and service sciences
69
Journal of retailing
68
Total quality management & business excellence
68
Journal of marketing management : MM
64
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
International journal of electronic customer relationship management : IJECRM
60
Journal of Asian finance, economics and business : JAFEB
60
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Source
All
ECONIS (ZBW)
18,307
USB Cologne (EcoSocSci)
705
USB Cologne (business full texts)
22
EconStor
2
RePEc
1
Showing
91
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100
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19,037
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91
Theoretical advances in service breakdown prevention and recovery : rich service enactment to improve server-client interactions and outcomes
De Villiers, Rouxelle
;
Woodside, Arch G.
;
Tipgomut, …
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
2
,
pp. 164-180
Persistent link: https://www.econbiz.de/10014252829
Saved in:
92
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
93
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
94
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
95
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
96
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
97
Service recovery performance and repurchase intentions : the mediation effect of service quality at KFC
Amoako, George Kofi
;
Caesar, Livingstone Divine
; …
- In:
Journal of hospitality and tourism insights
6
(
2023
)
1
,
pp. 110-130
Persistent link: https://www.econbiz.de/10013536097
Saved in:
98
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
99
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
100
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
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