Czura, Kristina; Englmaier, Florian; Ho, Hoa; Spantig, Lisa - 2022
The Microfinance industry has been severely affected by Covid-19. We provide detailed insights into how loan officers … moratorium. Loan officers worked similar hours, but engaged less in planning activities and completed fewer of the usual tasks …. Work perceptions and mental health of loan officers reflect these changes, and perceived stress was particularly high …