Leong, Lai-Ying; Hew, Teck-Soon; Ooi, Keng-Boon; Lin, … - In: International Journal of Services, Economics and Management 4 (2012) 3, pp. 209-235
services (MTS) from the Malaysian perspective. Service quality (SQ), perceived value (PV), trust and habit were examined as the … determinants of CL in MTS. The implications from this study may assist MTS providers, operators, managers and manufacturers in …