Trivedi, Karishma; Srivastava, Kailash B.L. - In: The Bottom Line 35 (2022) 2/3, pp. 53-72
Purpose This paper aims to examine the role of knowledge management (KM) processes in enhancing competitive strategies of differentiation and cost-effectiveness and its impact on innovativeness in knowledge-intensive service organizations (KISOs) in India. Design/methodology/approach This study...