Srdoc, Alira; Sluga, Alojzij; Bratko, Ivan - In: International Journal of Quality & Reliability Management 22 (2005) 3, pp. 278-302
Purpose – According to many authors, differences in firm performances are increasingly attributed to tacit knowledge that cannot easily be transmitted or imitated. On the other hand, current quality management models knowledge typically relates only to people. Situations, in which knowledge...