Sampaio, Paulo; Saraiva, Pedro; Domingues, Pedro - In: International Journal of Quality & Reliability Management 29 (2012) 4, pp. 402-424
Purpose – In the past few years, management systems implementation and certification has become a common practice among different types of organizations. In this context, quality management systems certification, according to the ISO 9001 standard is in the spotlight, due to over than...