Jian, Zhaoquan; Zhou, Yulu - In: Journal of Industrial Engineering and Management (JIEM) 8 (2015) 2, pp. 303-321
Purpose: Service innovation performance (SIP) is an important driver of growth and wealth of service firms in wide range of industries. Yet, few research studies have been done to explore the influencing factors. The purpose of this study intends to identify the impacts of corporate social...