Wijngaard, Jacob; de Vries, Jan; Nauta, Aukje - In: International Journal of Operations & Production Management 26 (2006) 4, pp. 394-411
Purpose – This paper seeks to explore the question of how to investigate the contribution of the operational network (comprising sales service, logistics, planning, production, etc.) to operational performance. In doing so, the paper aims to link concepts from organisational and social...