The sizeable literature on service success suggests that service quality is a major success factor in that it drives customer retention and market share; the service provider's ability to capitalize on scale economies is also an antecedent of success. This literature, however, generally studies...

Based on a model consisting of (1) indicators related to the entrepreneurial person, (2) resource/environment indicators, and (3) founding process indicators, this paper examines founding success (who ultimately started up a business?) and new venture success/failure (which businesses survived?)...