Nascimento, Joana; Frazão, Nuno; Teixeira, Senhorinha; … - In: Business systems research : a system view accross … 13 (2022) 3, pp. 116-129
Background: This paper focuses on activities related to Customer Orders Management withing an auto components plant in the Automotive Industry. The main challenge was highlighted: customers don't always regard the flexibility rules agreed with the company. Hence, planners must decide if...