Search Results - subject:"Online Customer Service"

Chatbot or human? : the impact of online customer service on consumers' purchase intentions

Chen, Shili; Li, Xiaolin; Liu, Kecheng; Wang, Xuesong - In: Psychology & marketing 40 (2023) 11, pp. 2186-2200

Persistent link: https://www.econbiz.de/10014432389

Human-machine collaboration in online customer service – a long-term feedback-based approach

Graef, Roland; Klier, Mathias; Kluge, Kilian; … - In: Electronic Markets 31 (2020) 2, pp. 319-341

employees in online customer service. Since automated approaches still struggle to meet the challenge to fully grasp the … online customer service. Our novel approach surpasses human-based, machine-based, and hybrid approaches in terms of …

Persistent link: https://www.econbiz.de/10014503407

Human-machine collaboration in online customer service : a long-term feedback-based approach

Graef, Roland; Klier, Mathias; Kluge, Kilian; … - In: Electronic markets : EM ; the international journal of … 31 (2021) 2, pp. 319-341

Persistent link: https://www.econbiz.de/10012615096

Online shopping characteristics and their influence on female buying behavior : an extension of the theory of planned behavior

Raman, Prashant - In: Journal of electronic commerce in organizations : the … 18 (2020) 4, pp. 1-29

Persistent link: https://www.econbiz.de/10012427413

The advent of customer experiential knowledge management approach (CEKM) : the integration of offline & online experiential knowledge

Jaziri-Bouagina, Dhouha - In: Journal of business research : JBR 94 (2019), pp. 241-256

Persistent link: https://www.econbiz.de/10011947403